Special Notice

Our service is currently unavailable in mainland China. Access, registration, and usage of our platform in this region are restricted and unsupported at this time. We apologize for any inconvenience this may cause.

 

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Privacy Policy

This Privacy Policy outlines how LivChat collects, uses, and discloses your information when you access our services through our app or website. Please read it carefully to understand how we protect your privacy.

 

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1. Scope of This Privacy Policy

By using LivChat, you agree to our terms and conditions, including this Privacy Policy. If you disagree, please refrain from using LivChat. Our Privacy Policy does not cover information collected by third-party websites, services, or applications linked through LivChat. We are not responsible for their use of your information.

We may update our Privacy Policy periodically. We recommend checking our website regularly. Continued use of LivChat after changes take effect indicates your acceptance of the updated policy.

 

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2. Information We Collect

2.1 Information Access, Collection, Storage, and Use for LivChat Services

To provide our services, we access, collect, store, and use the following information related to you:

• Account Information: Details provided during account creation, such as account name, gender, date of birth, city, social media account details, profile photo, and personal tags.
• Profile Information: Information in your LivChat profile visible to other users, including photographs, education, city, and other personal details.
• Usage and Interaction Data: Data on how you interact with our app or website, including geographic usage, device information, IP address, device capability, bandwidth, page views, and network type.
• Technical Information: Collected data during the use of LivChat, such as mobile carrier details, device version, IP address, location, operating system, user settings, and preferences.
• Cookies: Small files stored on your device that help us personalize your experience and improve service. You can control cookie settings through your browser, but disabling cookies may limit certain features.

2.2 Special Note about Sensitive Personal Information

For features like video calling, we may need access to your microphone, camera, or location (with your permission):

• Microphone: Used to record audio messages and during video calls.
• Camera: Used for profile pictures and real-time images during video calls.
• Location: Displayed on your profile to enhance the user experience.

We do not use sensitive personal information for marketing unless you have given us explicit consent.

2.3 Special Note about Children’s Information

LivChat services are not intended for individuals under 18 years old. We do not knowingly collect personal information from anyone under 18. If we discover we have collected such data, we will promptly delete it.

2.4 Cookies and Similar Technologies

We use cookies to:

• Remember your preferences and customization options (e.g., language, dark mode).
• Analyze user interaction to improve our services.
• Deliver relevant ads through third-party partners.

You can manage cookie settings through your browser, but disabling cookies may affect service functionality.

 

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3. How We Use Your Information

3.1 Purposes

We may use your information for the following purposes:

• To provide and personalize services.
• To respond to inquiries and provide customer service.
• To monitor and analyze usage trends.
• To enhance safety, security, and fraud prevention.
• To improve our services based on feedback and data.

We do not store text messages, photos, or videos shared within LivChat. Once shared, you may lose control over the information, which could become publicly available.

3.2 Transfer and Storage

We may store your personal information on servers located in different jurisdictions, which may be outside your region. By using LivChat, you consent to the transfer of your data across borders.

3.3 Sharing Your Information

We may share your information in the following ways:

• On LivChat: Your public profile information is visible to others. Active status and usage information may also be displayed.
• With Third-Party Partners: We may share aggregated or anonymous data with third parties for analytics or research.
• Service Providers: We share data with trusted third parties who help us operate our services, with strict confidentiality agreements.
• Law Enforcement: We may disclose information if required by law, legal process, or to enforce our policies.
• New Owners: If LivChat is acquired, your data may be transferred to the new owner and will be subject to their privacy policy.

We will not transfer your personal information to third parties unless required by law or with your consent.

3.4 Security Measures

We take reasonable precautions to protect your data from unauthorized access, though no security system is entirely foolproof. If your personal information is compromised, we will notify you promptly, as required by law.

 

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4. How to Control Your Information

4.1 Accessing and Modifying Your Information

You can modify your profile information directly in LivChat settings. If you believe your information is inaccurate, contact us for assistance.

4.2 Deleting Your Information

You can request account deletion through LivChat settings. After deletion, you will lose access to message history and profile details. Retained data may still be visible if shared with others or stored by other users.

We may retain personal data as necessary for legal, regulatory, or security purposes.

4.3 Managing Device Permissions

You can manage device permissions for data access and notifications through system settings. Disabling permissions may affect certain functionalities.

 

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5. Contacting Us

For questions or concerns regarding your privacy, please reach out to us directly through the contact options available on our website.